Delete Your Account

You can delete your TaskKidz account and all associated data at any time. There are two ways to do it.

If you have a TaskKidz Premium subscription, read section 4 first. Deleting your account does not cancel your subscription. Google Play handles the billing, so it has to be cancelled there separately or you will keep being charged.

1 Delete from inside the app

This is the fastest method and takes effect immediately.

To remove one child

Open TaskKidz on the parent device and sign in.
Go to Settings.
Find the child and tap Remove.
Confirm on the Delete Kid Account prompt by tapping Delete Forever.

To delete the whole family account

Open TaskKidz on the parent device and sign in.
Go to Settings and scroll to the bottom.
Tap Delete Account & Family.
Read the warning, enter your password to confirm, and tap Delete Forever.

Deleting the family removes every parent and child account in that family, along with all of their data. If another parent shares the family, their account is deleted too. This cannot be undone.

2 Request deletion by email

If you no longer have the app installed, or you cannot sign in, email support@taskkidz.com with the subject line Delete my account.

Please send the request from the email address registered on the account so we can confirm it is yours. We will action the request within 30 days and email you when it is done.

3 What gets deleted

When an account is deleted, we permanently remove:

The sign-in record and password
Profile details - name, display name, avatar, phone number
All chores and tasks, including their history
All chore photos uploaded as proof
All messages between parent and child
Allowance balances, payment records and savings goals
Notification tokens for the device
Device and screen-time settings, including lock schedules

Deleting a family also removes the family record itself and every member of it.

4 Your subscription is separate

TaskKidz Premium is sold and billed by Google Play, not by us directly. We never receive or hold your payment details, and we cannot cancel a Google Play subscription on your behalf - only you can, from your own Google account.

Deleting your TaskKidz account does not cancel your subscription. If you delete your account and do nothing else, Google will keep charging you at the end of each billing period.

How to cancel

Open the Google Play Store app.
Tap your profile icon, then Payments & subscriptions.
Tap Subscriptions, then TaskKidz Premium.
Tap Cancel subscription and follow the prompts.

You can also open the page directly at play.google.com/store/account/subscriptions. We recommend cancelling before you delete your account, while the subscription is still easy to find.

In a family with two parents, the subscription belongs to whichever Google account paid for it. If that is not you, the other parent needs to cancel it themselves - deleting the family will not do it, and we have no way to cancel it for either of you.

Refunds are handled under Google Play's refund policy. If something has gone wrong, email support@taskkidz.com and we will help where we can.

5 How long it takes

Deletion from our live systems is immediate. We do not keep a copy of your data after deletion, and we do not keep any data for advertising or profiling.

Where we are required by law to retain limited records, we keep only what the law requires and nothing more.

6 Questions

Email support@taskkidz.com and we will help. You can also read our Privacy Policy and our Terms of Service.